Network Operations & Infrastructure - Install, configure, maintain, and troubleshoot routers, switches, wireless equipment, OLTs, ONUs, and other network devices. - Monitor network performance and ensure optimal service availability across the network. - Diagnose and resolve network outages, service degradation, and customer connectivity issues. - Perform preventive and corrective maintenance on network infrastructure. - Maintain accurate network diagrams, documentation, and operational records. - Support network upgrades, migrations, and expansion projects.

Fiber Optic Operations - Carry out fiber deployment, termination, splicing, testing, and troubleshooting activities. - Support FTTH rollout projects, customer activations, and service migrations. - Conduct fiber route surveys and infrastructure assessments. - Maintain fiber infrastructure records and asset documentation. - Ensure adherence to installation and maintenance standards.

Customer Service & Technical Support - Provide technical support to residential, SME, and enterprise customers. - Participate in customer onboarding, service provisioning, and fault resolution. - Engage directly with customers during installations, troubleshooting, and service reviews. - Escalate unresolved issues appropriately and follow through to closure.

FTTH Sales & Marketing Support - Support customer acquisition initiatives for FTTH and enterprise connectivity services. - Identify potential coverage areas and opportunities for network expansion. - Participate in field marketing, community engagement, and awareness campaigns. - Assist prospective customers with product information, service plans, and onboarding requirements. - Collaborate with the sales and marketing team to drive subscriber growth within assigned territories.

Operations & Project Support - Support the execution of infrastructure deployment projects. - Coordinate with vendors, contractors, and technical partners where required. - Assist in inventory tracking and accountability for network materials and equipment. - Participate in departmental planning, reporting, and operational review meetings. - Perform other duties as may be assigned by management in line with business objectives.